In addition to these Terms of Service, each property listed on Yuhina Stays may have its own specific terms, conditions, house rules, cancellation policies, occupancy limits, security deposit requirements, or rental agreements (collectively referred to as the “Property Rules”). These Property Rules are provided by the property owner or manager and will be made available to you before you complete your booking.
By confirming a booking through Yuhina Stays, you agree to comply with both these Terms and the applicable Property Rules for your selected accommodation.
Failure to comply with the Property Rules may result in your booking being cancelled, refusal of check-in, early termination of your stay without refund, or additional charges for damages or breaches, as determined by the property owner or manager.
Where a separate rental agreement is required, that agreement is entered into directly between you and the property owner or manager. Yuhina Stays is not a party to, and assumes no responsibility for, any such agreement. Any rental agreement may:
We strongly recommend that you read and understand all applicable Property Rules and any rental agreement before confirming your booking.
Yuhina Stays provides an online booking platform that connects guests with independent property owners and managers. Unless otherwise stated, we are not the owner, operator, or manager of the accommodation listed on our platform and are not responsible for the performance of either party’s obligations under any rental agreement.
By using our platform, you acknowledge and agree that:
Yuhina Stays encourages property owners and managers to provide accurate, complete, and up-to-date information about themselves and their properties. We may also carry out verification procedures where appropriate or required by law. However, while we take reasonable steps to promote trust and safety, we cannot guarantee the identity, accuracy, or authenticity of any guest, property owner, or manager.
We encourage guests and property owners to communicate through the secure messaging features provided on the Yuhina Stays platform whenever possible. If you believe an account, listing, or communication is suspicious, please notify us immediately.
How Our Platform Works
Yuhina Stays provides an online marketplace where guests can discover, enquire about, and book holiday accommodation, experiences, and selected travel-related services offered by independent property owners, managers, and service providers.
Unless expressly stated otherwise, Yuhina Stays does not own, operate, manage, or lease any accommodation listed on the platform. The accommodation is provided directly by the relevant property owner or manager.
Your Responsibilities
By using Yuhina Stays, you agree that you will:
If you make a booking on behalf of another person, you confirm that:
Prohibited Activities
When using the Yuhina Stays platform, you must not:
Access to the Platform
We reserve the right to suspend, restrict, or terminate access to the Yuhina Stays platform, or any part of it, where reasonably necessary, including where these Terms are breached, fraudulent activity is suspected, or required by law. We may also update, improve, modify, or discontinue features of the platform at any time.
User Accounts
Certain features of Yuhina Stays require you to create a user account. By creating an account, you agree to:
You are responsible for maintaining the security of your account and for all activities conducted under your account unless you have notified us of unauthorised use.
Once your booking has been successfully completed, Yuhina Stays will send a Booking Confirmation to the email address you provided during the booking process. Your Booking Confirmation will include the key details of your reservation, including the property booked, guest information, travel dates, pricing, payment details, and any additional services selected.
Depending on the property or service booked, your Booking Confirmation may be issued directly by Yuhina Stays or by the relevant property owner, manager, or service provider.
If you do not receive your Booking Confirmation within 24 hours of completing your booking, please contact the Yuhina Stays Support Team so we can assist you.
Where you have chosen to receive SMS notifications, we may also send booking confirmations, reminders, check-in information, and important updates via text message. Message frequency may vary, and standard message or data charges may apply depending on your mobile service provider.
You may opt out of non-essential SMS notifications at any time by updating your communication preferences in your account or by following the unsubscribe instructions included in the message. Please note that certain essential communications relating to your booking may still be sent where necessary to provide our services or comply with legal obligations.
All prices displayed on the Yuhina Stays platform are shown in the applicable currency and are correct at the time they are published. While we make every effort to ensure pricing is accurate, occasional errors may occur. Yuhina Stays reserves the right to correct any obvious pricing or listing errors before confirming a booking.
Accommodation rates, service fees, promotions, and availability may change at any time. However, once your booking has been confirmed, the agreed price will not change unless you request modifications to your reservation or additional charges become payable under the applicable booking terms.
Payment Processing
Payments made through Yuhina Stays are securely processed using approved third-party payment providers. In some cases, payments may be processed directly by the property owner, property manager, or an authorised payment partner.
For your security, all payments relating to your booking should be made only through the payment methods offered or approved by Yuhina Stays. We strongly advise against making payments directly to property owners or third parties unless specifically authorised by us. Yuhina Stays is not responsible for any losses arising from unauthorised payment arrangements.
Payment Verification
To help protect guests, property owners, and our platform from fraudulent activity, Yuhina Stays or our payment partners may verify your payment method before processing a transaction. This may include pre-authorisation, identity verification, security checks, or other fraud prevention measures.
By making a booking, you authorise Yuhina Stays and our authorised payment providers to carry out these verification procedures and to charge your selected payment method for all authorised amounts relating to your booking.
Currency and Bank Charges
Bookings may be displayed in one currency while payment is processed in another, depending on your selected payment method or financial institution. Any currency conversion will be based on the exchange rate applied by your bank or card issuer at the time of the transaction.
Your bank or payment provider may charge foreign transaction fees, currency conversion fees, or other processing charges. These fees are determined by your financial institution and are your responsibility. Yuhina Stays has no control over, and accepts no responsibility for, such charges.
Service Fees
Yuhina Stays may charge guests a service fee for the use of our booking platform and related services. Where applicable, this fee will be clearly displayed during the checkout process before you confirm your booking.
Service fees may vary depending on the property, booking value, destination, payment method, or services included with your reservation.
Taxes
Prices displayed on Yuhina Stays may include or exclude applicable taxes, depending on the property’s location and local legal requirements. Any taxes, government charges, tourism levies, or mandatory fees payable as part of your booking will be clearly displayed before payment is completed wherever possible.
Where required by law, Yuhina Stays or the property owner may collect and remit applicable taxes to the relevant authorities. Guests remain responsible for paying any taxes or local charges required under the laws of the destination.
Alternative Payment Methods
From time to time, Yuhina Stays may offer alternative payment options through approved financial service providers. These services are provided by independent third parties and are governed by their own terms and conditions.
Yuhina Stays does not endorse, guarantee, or accept responsibility for the products, services, or decisions of any third-party payment provider.
Fraud Prevention
To protect our guests, property owners, and the integrity of our platform, Yuhina Stays reserves the right to investigate any booking or account that appears to involve fraudulent, unlawful, or suspicious activity.
Where we reasonably believe fraud, misuse, or unauthorised activity has occurred, we may:
If your booking or account is affected by these measures, you may contact the Yuhina Stays Support Team for further assistance.
Guest Cancellations and Booking Changes
Cancellation and amendment policies vary between properties and are determined by the individual property owner or manager. Before confirming your booking, you will be shown the applicable cancellation policy, which forms part of your booking agreement.
By completing a reservation through Yuhina Stays, you acknowledge and accept the cancellation policy for your selected property.
If you choose to cancel your booking:
We strongly encourage you to review the property’s cancellation policy before making a reservation, as different properties may offer flexible, moderate, or non-refundable booking terms.
Requesting Changes
If you wish to modify your booking, including changes to your travel dates, number of guests, or other reservation details, you should submit your request through the Yuhina Stays platform or contact our Support Team.
All booking changes are subject to the approval of the property owner or manager and availability at the time of your request. Approved changes may result in additional charges, revised pricing, taxes, or service fees.
Cancellations by Yuhina Stays or the Property Owner
In limited circumstances, Yuhina Stays may cancel or modify a booking where reasonably necessary, including to comply with legal obligations, address safety or security concerns, respond to suspected fraud, or where circumstances beyond our control prevent the booking from proceeding.
Property owners or managers may also cancel a reservation if:
Where possible, Yuhina Stays will work with both parties to find a suitable alternative property or assist in arranging an appropriate refund in accordance with the applicable cancellation policy.
Refunds
Where a refund is approved, it will be returned to the original payment method used for the booking unless otherwise required by law.
Refund processing times vary depending on your payment provider, financial institution, and payment method. While Yuhina Stays will process approved refunds promptly, we cannot guarantee the time taken by banks or payment providers to complete the transaction.
If your original payment involved currency conversion, your bank or card issuer may apply a different exchange rate when processing the refund. Any foreign exchange losses, bank charges, or transaction fees imposed by your financial institution are outside the control of Yuhina Stays and will not be reimbursed by us unless required by applicable law.
Travel Advice
Guests travelling internationally are responsible for ensuring they are aware of the travel requirements and conditions that apply to their destination. Before booking and before travelling, we recommend checking the latest travel advisories, safety information, entry requirements, and local laws issued by the relevant government authorities.
Travel conditions, border restrictions, and local regulations may change without notice. It is your responsibility to monitor any updates before and during your trip and to comply with all applicable requirements.
Yuhina Stays does not guarantee that travel to any destination is free from risk and accepts no responsibility for disruptions, losses, or expenses resulting from changes to travel advice, government restrictions, natural disasters, civil unrest, public health events, or other circumstances beyond our control.
Health Requirements
Guests are responsible for ensuring they meet all health requirements applicable to their destination. Before travelling, you should:
Yuhina Stays is not responsible for any consequences arising from your failure to meet applicable health or medical requirements.
Passports, Visas and Travel Documents
You are solely responsible for ensuring that you hold a valid passport, visa, travel permits, and any other documentation required for your journey and destination.
Entry requirements vary between countries and may change at any time. We recommend checking with the relevant embassy, consulate, or immigration authority well in advance of your departure to ensure you have sufficient time to obtain the necessary documentation.
Yuhina Stays is not responsible for any loss, delay, cancellation, or additional expense resulting from your failure to obtain the required travel documents or from being refused entry by an airline, transport provider, immigration authority, or government agency.
Government and Airline Requirements
Some airlines, transport providers, and government authorities may require personal information from travellers for security, immigration, or regulatory purposes. By making a booking through Yuhina Stays, you acknowledge that such information may need to be provided directly to the relevant authorities or transport providers in accordance with applicable laws.
If you have any questions regarding these requirements, you should contact your airline, transport provider, or the relevant government authority before travelling.
Travel at Your Own Risk
While Yuhina Stays is committed to helping you enjoy a safe and memorable travel experience, all travel involves a degree of personal risk. Guests are responsible for assessing those risks and making informed travel decisions.
We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical expenses, personal belongings, travel delays, and other unforeseen events before commencing your journey.
Our Role
Yuhina Stays operates an online booking platform that connects guests with independent property owners, property managers, and travel service providers. Unless expressly stated otherwise, we do not own, operate, manage, or control the accommodation or travel services listed on our platform.
The accommodation, experiences, tours, transfers, and other travel services available through Yuhina Stays are provided by independent third parties who are solely responsible for delivering those services.
Limitation of Liability
To the fullest extent permitted by applicable law, Yuhina Stays is not responsible for:
While we strive to provide accurate and up-to-date information, property descriptions, photographs, amenities, pricing, availability, and other listing details are supplied by property owners or managers. Although we encourage accuracy, Yuhina Stays cannot guarantee that all information displayed on the platform is complete, current, or free from errors.
Availability of the Platform
The Yuhina Stays website and all related services are provided on an “as available” and “as is” basis.
While we work to maintain a secure and reliable platform, we do not guarantee that:
We may suspend access to all or part of the platform for maintenance, upgrades, security reasons, or circumstances beyond our control.
Third-Party Services
Links to third-party websites, payment providers, tour operators, transportation companies, or other external services are provided for your convenience only.
Yuhina Stays does not endorse, control, or accept responsibility for the content, products, services, or practices of any third-party provider. Any dealings with third parties are entered into at your own risk and are governed by their own terms and conditions.
Limitation of Damages
To the maximum extent permitted by law, Yuhina Stays shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:
arising from your use of the Yuhina Stays platform or any accommodation or travel service booked through it.
Where Yuhina Stays is found legally liable, our liability will be limited to direct losses that were reasonably foreseeable and directly caused by our own negligence or breach of these Terms, subject to any limitations imposed by applicable law.
Force Majeure
Yuhina Stays shall not be liable for any delay, cancellation, failure to perform, or interruption of services caused by events beyond our reasonable control. These events may include, but are not limited to, natural disasters, severe weather, pandemics, government actions, border closures, civil unrest, strikes, transport disruptions, power outages, internet failures, or other force majeure events.
Where possible, we will work with guests and property owners to minimise the impact of such events, but we cannot guarantee alternative arrangements or compensation unless required by applicable law.
Your Responsibility and Indemnity
You agree to use the Yuhina Stays platform responsibly and in accordance with these Terms.
You agree to indemnify and hold harmless Yuhina Stays, its directors, employees, contractors, affiliates, and partners from any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising from:
If a claim is made against Yuhina Stays relating to your actions or conduct, you agree to cooperate fully in the defence of that claim. Yuhina Stays reserves the right to assume the exclusive defence and control of any matter subject to indemnification under these Terms.
Ownership of Content
Unless otherwise stated, all content available on the Yuhina Stays platform—including text, graphics, logos, photographs, videos, icons, designs, software, website layouts, branding, and other materials—is owned by or licensed to Yuhina Stays and is protected by applicable copyright, trademark, and intellectual property laws.
The Yuhina Stays name, logo, branding, and all related trademarks are the exclusive property of Yuhina Stays unless otherwise indicated. All rights are reserved.
Any third-party trademarks, logos, business names, or product names displayed on our platform remain the property of their respective owners and are used solely for identification purposes.
Permitted Use
You may access and use the Yuhina Stays platform for your personal, lawful, and non-commercial use only.
Without our prior written permission, you must not:
Nothing in these Terms grants you ownership of, or any rights to, the intellectual property belonging to Yuhina Stays or its licensors.
Third-Party Content and Links
The Yuhina Stays platform may contain links to third-party websites, booking partners, payment providers, or other external services for your convenience.
We do not own, operate, or control these third-party websites and are not responsible for their content, availability, security, or privacy practices. Your use of any third-party website is subject to that provider’s own terms and conditions.
The inclusion of a third-party link does not constitute an endorsement or recommendation by Yuhina Stays.
Translation Services
Where automated translation services are provided to assist users, translations are generated using third-party technology and may not always be accurate or complete.
Yuhina Stays does not guarantee the accuracy of automated translations and accepts no liability for any errors, omissions, or misunderstandings arising from translated content. Where there is any inconsistency, the English version of the content will prevail unless otherwise required by law.
Intellectual Property Infringement
Yuhina Stays respects the intellectual property rights of others and expects all users of the platform to do the same.
Users must not upload, publish, or share content that infringes the copyright, trademark, patent, or other intellectual property rights of any person or organisation.
If you believe that material appearing on the Yuhina Stays platform infringes your intellectual property rights, please contact us with sufficient information to investigate your claim. Where appropriate, we may remove the content, restrict access, or suspend the relevant account while the matter is reviewed.
Repeated or serious infringements may result in the permanent suspension or termination of a user’s account.
By submitting photographs, reviews, comments, testimonials, or other content to Yuhina Stays, you confirm that you own the content or have permission to share it.
You grant Yuhina Stays a worldwide, non-exclusive, royalty-free licence to use, reproduce, display, publish, translate, adapt, and promote your content for the operation, marketing, and improvement of our platform. You retain ownership of your original content.
Social Media
If you choose to connect your Yuhina Stays account with a social media platform or share content through social media integrations, you authorise Yuhina Stays to access the information you have chosen to make available in accordance with the privacy settings of that platform.
Your use of any social media service remains subject to that provider’s own terms of service and privacy policy.
Fraud and Brand Protection
Yuhina Stays is committed to protecting our guests, property owners, and partners from fraud and online scams.
Our team will never:
If you receive suspicious communications claiming to represent Yuhina Stays, please stop all communication immediately and report the incident to our Customer Support Team so we can investigate and take appropriate action.
Yuhina Stays is committed to protecting your privacy and handling your personal information responsibly. We collect, use, store, and process personal information in accordance with our Privacy Policy and all applicable privacy and data protection laws.
By using the Yuhina Stays platform, you acknowledge that your personal information may be collected and processed for purposes including creating and managing your account, processing bookings and payments, communicating with you, providing customer support, improving our services, preventing fraud, and complying with legal obligations.
For full details about how we collect, use, disclose, store, and protect your personal information, as well as your rights regarding your data, please refer to our Privacy Policy.
If you receive personal information relating to a property owner, guest, or any other user through the Yuhina Stays platform, you agree to:
You are responsible for any misuse, unauthorised disclosure, or unlawful handling of personal information that you obtain through the Yuhina Stays platform. Yuhina Stays reserves the right to suspend or terminate accounts that misuse personal information or violate applicable privacy laws.
Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Kingdom of Thailand.
Any dispute arising out of or relating to these Terms or your use of the Yuhina Stays platform shall be subject to the exclusive jurisdiction of the competent courts of Thailand, unless otherwise required by applicable consumer protection laws.
Travel Insurance
Unless expressly stated otherwise, the prices displayed on the Yuhina Stays platform do not include travel insurance.
We strongly recommend that guests purchase comprehensive travel insurance before travelling. Your policy should provide appropriate cover for matters such as trip cancellation, medical expenses, emergency evacuation, personal belongings, travel delays, personal liability, and other unforeseen events.
Yuhina Stays is not responsible for any losses that could have been covered by suitable travel insurance.
Where travel insurance products are offered through our platform by third-party providers, those products are governed by the provider’s own terms, conditions, and policy documents. Yuhina Stays does not underwrite or guarantee any insurance product.
No Waiver
If Yuhina Stays does not immediately enforce any provision of these Terms or delays exercising any right or remedy, this does not constitute a waiver of that right or prevent us from enforcing it at a later time.
If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable. If this is not possible, it shall be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions.
Entire Agreement
These Terms, together with our Privacy Policy, applicable Property Rules, Booking Confirmation, cancellation policies, and any additional terms expressly incorporated by reference, constitute the entire agreement between you and Yuhina Stays regarding your use of the platform and any bookings made through it.
These documents replace all previous discussions, communications, representations, or agreements relating to the same subject matter.
Assignment
Yuhina Stays may assign, transfer, or subcontract its rights and obligations under these Terms where reasonably necessary in connection with the operation of our business, provided doing so does not reduce your legal rights.
You may not assign, transfer, or delegate your rights or obligations under these Terms without the prior written consent of Yuhina Stays.
No Third-Party Rights
Except where expressly stated, these Terms are intended solely for the benefit of you and Yuhina Stays. No person or organisation that is not a party to these Terms shall have any right to enforce any provision of these Terms.
Survival
Any provisions of these Terms which, by their nature or express wording, are intended to continue after your booking has ended or your account has been closed shall remain in effect. This includes, but is not limited to, provisions relating to payments, refunds, liability, indemnity, intellectual property, privacy, dispute resolution, and governing law.
