At Yuhina Stays, we respect your privacy and are committed to protecting your personal information. We understand that trust is essential when you use our platform to book accommodation, manage properties, or access our travel services.

This Privacy Policy explains how Yuhina Stays collects, uses, stores, shares, and protects your personal information when you use our website, mobile services, booking platform, or communicate with us. It also explains your privacy rights and how you can contact us if you have any questions about the way we handle your information.

Privacy Policy Summary

This summary provides an overview of our Privacy Policy. We encourage you to read the full policy to understand how your personal information is handled.

What does this Privacy Policy cover?

This Privacy Policy explains:

• what personal information we collect;
• how we collect your information;
• how we use your information;
• when and why we may share your information with third parties;
• how we protect your personal information;
• your rights regarding your personal information; and
• how you can contact us with privacy-related questions or requests.

What information do we collect?

We may collect personal information when:

• you create an account with Yuhina Stays;
• make a booking or enquiry;
• list or manage a property;
• contact our customer support team;
• subscribe to newsletters or promotional communications;
• participate in surveys, competitions, or promotions; or
• use our website, mobile services, or other online platforms.

We also collect certain technical information automatically, such as your device information, browser type, IP address, approximate location, cookies, and website usage data to help improve our services, maintain security, and personalise your experience.

In some circumstances, we may receive information from trusted partners, payment providers, identity verification services, property managers, marketing partners, or other third parties where permitted by law.

How do we use your information?

Your personal information may be used to:

• process and manage bookings;
• communicate with you about your reservations or enquiries;
• provide customer support;
• facilitate payments and refunds;
• verify identities and prevent fraud;
• improve our website and services;
• personalise your experience;
• send marketing communications where you have chosen to receive them; and
• comply with our legal and regulatory obligations.

When do we share your information?

We may share your personal information only where necessary to provide our services, including with:

• property owners and managers;
• payment processing providers;
• trusted technology and service providers;
• customer support providers;
• government authorities where required by law; and
• other parties where you have provided your consent or where disclosure is otherwise legally permitted.

We do not sell your personal information to third parties.

Your Privacy Choices

You have rights regarding your personal information, which may include the right to access, update, correct, delete, or restrict the use of your data, subject to applicable laws.

You may also choose to unsubscribe from marketing communications at any time by using the unsubscribe link in our emails, updating your account preferences, or contacting our support team.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like further information about how Yuhina Stays handles your personal information, please contact us using the contact details provided on our website. We are committed to responding to privacy enquiries promptly and in accordance with applicable data protection laws.